The Debate Between Physical and Digital Identity Continues

In my opinion, the meaning of ‘trust’ lies in the expectation that something will happen or work in a certain way. This is at the root of the arguments laid out in this article. Do users ‘trust’ digital identity, or to paraphrase – is digital identity working for citizens in the way that they expect compared to the physical equivalent?

The case for digital identity

Currently, most people have a large part of their life hidden on a mobile device, sometimes unaware that this digital data represents their virtual identity.

The move toward the digitisation of identity began with the need to use an app or receive a service immediately. Users do not want to suffer delays or waste time carrying out a procedure of any kind. They can process the delivery of a birth certificate through the web, carry out banking transactions using sensitive data such as credit card security codes, and download a boarding pass almost instantaneously. They can buy products from anywhere in the world. And even though the pandemic put us in a state of near house arrest, the digital transformation increased exponentially, and continues today.